Terms and Conditions

General

Please read our General Terms and Conditions carefully before making a purchase of a product or service, as prior acceptance of these Terms and Conditions is MANDATORY for online purchases of products or services.
The General Terms and Conditions of Business govern the operation of the online shop on the website https://profundum.si (hereinafter referred to as the website) and define the business relationship between the provider and the customer, the rights and obligations of customers when ordering products and services available on the website.
The General Terms and Conditions apply to the purchase of physical or digital products (books, audio books, e-books, e-workshops) as well as to all (online) events (seminars, workshops, trainings, trainings, trainings) organised and conducted by PROFUNDUM, Education, Business Consulting and Trade, d.o.o., Vrba 18a, 4274 Žirovnica (hereinafter referred to as the Provider).
The General Terms and Conditions form an integral part of every purchase of a product or service (regardless of the form of registration – by email, physical order form, e-subscription or telephone).
The General Terms and Conditions apply equally to all parties, unless otherwise specified by the Supplier in the context of the registration for a specific event.
The online shop is open to natural and legal persons.
The customer is bound by the General Terms and Conditions in force at the time of purchase (placing an online order). The customer is specifically reminded of the General Terms and Conditions when placing an order andby placing an order confirms his/her knowledge of and agreement to the General Terms and Conditions and the Personal Data Protection Policy.
The processing of personal data carried out by the provider is further specified in the privacy policy and the cookie policy. Your personal data collected for the purpose of making an online purchase will be treated in accordance with existing legislation.
You are obliged to respect the intellectual property of the Provider as defined in these General Terms and Conditions.

Terms used

The Website is the website, https://profundum.si, which is governed by these General Terms and Conditions.
A “customer“ is any natural or legal person who is a user of our website and purchases a product or service from our online shop.

Website operator profundum.si (hereinafter referred to as the Website)

The website https://profundum.si is operated by

PROFUNDUM, d.o.o.,
Vrba 18a,
4274 Žirovnica

DŠ: SI35818816
MŠ: 8835403000

Based on the decision of the District Court of Kranj, it was entered in the court register on 23.3.2021 and is a taxable person.

E-mail: info@profundum.si

Online ordering and online ordering terms and conditions

The customer may only make an online purchase on our website if he/she agrees to these General Terms and Conditions, in which case he/she must agree to these Terms and Conditions in full. Partial acceptance of the terms and conditions is not possible. By accepting these General Terms and Conditions, the Customer confirms that he/she is fully aware of, understands and agrees to their contents.

These General Terms and Conditions govern all rights and obligations between the Provider and the Customer and constitute the legal basis for the execution of an order in the Online Shop.

Conclusion of the contract

The contract between the provider and the customer is concluded when the customer accepts the General Terms and Conditions via the website and places an order for a product or registers for an event and the provider confirms the order. From that moment on, the product, the price, the shipping and other conditions of purchase are fixed and apply to both parties. After placing the order, the customer receives an email notification that the order has been accepted or rejected.

The customer is the person whose details are given when the order is placed. Subsequent changes to the customer’s details may only be made with the express permission of the supplier.

Prices

All prices for products and services are displayed in the online shop and are set on a product-by-product and event-by-event basis. They are marked in EUR and include 5% or 22% VAT. Shipping costs are not included in the price and are charged separately. You will be informed of the delivery charge during the checkout process in the shopping cart, before confirming your order.

All published prices for products and services are final prices at the time of order confirmation.

We reserve the right to make changes and errors in the prices and text. We apologise in advance for any errors.

Payment

Upon conclusion of the contract, the customer guarantees to pay in full his/her obligations towards the provider, in accordance with the type of product or event selected and the method of payment chosen (lump sum or instalment payment) and the maturity of the obligation.

The provider offers the following payment methods:

1. Payment by invoice:

We will send an invoice with all the details for the transfer and the due date of the payment to your email or physical address. Upon receipt of the remittance, we will deliver your order to the address you have chosen. You will receive an invoice together with the product or by email within 8 days of the completion of your purchase. You will receive digital products immediately after payment has been received and an invoice within 8 days of payment.

In the event of non-payment, we will cancel your order when payment is due. If you wish to receive the product you ordered or attend the event, you will need to resubmit your order.

2. Payment by credit card (BA, Maestro, Eurocard/Mastercard, Visa):

All credit card purchases are completed immediately. Physical products are usually dispatched within 48 working hours, digital products can be accessed immediately. Credit card disputes are handled by our credit card processing provider Stripe(https://stripe.com/). You will receive an invoice with the product or by email within 8 days of receipt of payment.

3. Pay by credit card in instalments:

By purchasing by instalments, you agree to us debiting you the amount you choose each month until all instalments are paid in full. Once you have purchased by instalments, you cannot cancel your order. By purchasing by instalments, you commit to repay all instalments.

4. Payment via PayPal:

All PayPal purchases are completed immediately. Physical products are usually dispatched within 48 working hours, digital products can be accessed immediately. PayPal(https://www.paypal.com/) is responsible for resolving any disputes on transactions. You will receive an invoice with the product or by email within 8 days of receipt of payment.

The Customer is hereby informed that the obligation towards the Company includes the cost of the products ordered as well as the cost of delivery and any costs associated with the chosen method of payment.

Purchase procedure

Purchase as follows:

On the website, there is a shopping basket icon in the top right-hand corner, which shows the customer (by clicking on the icon) the products that the customer has added to the shopping basket while browsing the online shop.
The customer selects products on the website or registers for an event by clicking on the orange button ”Add to basket”, ”Purchase seminar”, ”Attend workshop”.
The customer can then click on the ”Continue shopping” button to continue browsing and shopping for products and add additional products to the shopping basket or register for an event.
The customer’s order will be displayed in the shopping basket, where they can review their order and remove or change the quantity of selected products or event registrations.
The customer enters the discount voucher code (if any) and presses the “Redeem voucher” button.
To complete the purchase, click on the basket link and then on the “Proceed to checkout” button.
The customer fills in the contact details (first name, last name, GSM number, e-mail, address, post and postal code, country).
The customer chooses the method of payment.
In the final step, the customer reviews the details of the order once again, enters any comments on the order, agrees to the General Terms and Conditions and completes the order by clicking on the “Complete Purchase” button. In case of missing information, the user will see the “required field” in red in the field with the error.
When the customer clicks on the “Complete Purchase” button, the system accepts the order and automatically sends an e-mail to the customer’s e-mail address.

Customers can also order the desired products by phone 040/291-890 or by e-mail info@profundum.si. When ordering by telephone or e-mail, the customer must provide the name of the addressee/customer, street, postcode and place; contact telephone number and e-mail address, the name of the product and other necessary product specifications. In case of order by phone or email, only payment via PayPal or UPN is possible.

Order validity

The order is definitively confirmed and completed when, after the online order has been placed, the provider sends an e-mail confirmation of the order to the customer’s e-mail address provided at the time of placing the order. This notification shall specify the products, the type of events and the quantities selected by the customer, the price and other specific information necessary for the execution of the order.

If you have not been notified of the acceptance of your order at the email address you provided on the order form when entering your details after placing your order, there is a possibility that you have provided an incorrect email address. In this case, please contact us at info@profundum.si.

In the case of payment by invoice, accepted orders are considered irrevocable and will be executed, whereby the customer has the option of notifying the change or cancellation of the order within 2 hours of placing the order by email to info@profundum.si. If the notification is sent within 2 hours of placing the order, the product change or cancellation will be taken into account. The Customer agrees that the approved change of order shall be considered as a new order for which the Customer is obliged to pay all costs; this includes the price of the product, the cost of delivery and the method of payment.

Exceptionally, the customer may also submit a request for a change to the order at a later date to the above e-mail address, and the supplier will make every effort to ensure that the change is implemented. The Supplier reserves the right to refuse a subsequent amendment to an order which it determines that it is unable to execute under the conditions and with the information available to it and shall not be liable for any loss or damage suffered by the Customer as a result of such refusal.

Delivery and collection of the product

Physical products are only available in Slovenia, and there is no system for shipping abroad. If you would like a customised offer with shipping abroad, please contact us at info@profundum.si.

If you place your order by 12 noon and pay by 2 pm, the order will be delivered to your address within 2 working days (if you have chosen credit card or Paypal for payment), otherwise the delivery time is 2 – 5 working days. In case of special requests, please write them in the notes at the bottom of the order.

We do our best to deliver all products to you on time. We reserve the right to notify the customer within 24 hours of confirmation of receipt of the order of unforeseen delivery-related problems or other valid reasons (e.g. the product is out of stock or the price is incorrect) and, as a last resort, if the order cannot be fulfilled, to refuse the order and withdraw from the contract and refund the purchase price to you.

We send you an invoice with the product, which serves as a tax and warranty document. The invoice specifies all the costs related to the purchase and the price. The customer is obliged to check the accuracy of the information on the invoice and to inform the supplier of any errors within 3 days at the latest. We will not take into account any subsequent objections to the correctness of the invoices.

Withdrawal from the contract and return of the product

Form for exercising your right of withdrawal

WARNING: The right of withdrawal set out in this section is available under the Consumer Protection Act (CPA) to consumers, i.e. natural persons who buy products for their personal use. Legal persons DO NOT have the right of withdrawal. Sole traders are not consumers; they are subject to the same rules as legal persons.

However, the customer shall also have the right to withdraw from the contract in respect of the supplier’s products in digital form which are not delivered to the customer on a tangible medium, namely, in the event of withdrawal, the amount of the purchase price shall be refunded to the customer in proportion to the extent of the participation. In the event that the customer has received access to the bonuses and then withdraws from the contract, the customer shall be charged 20% of the price of all bonuses, whether or not he has accessed them.

When withdrawing from a contract, the customer is only entitled to a refund, but not to a credit or an exchange of the product.

The customer has the right to notify the supplier in writing within 14 days of taking delivery of the product that he/she cancels the contract, without having to give a reason for his/her decision. The customer may use the form for exercising the right of withdrawal or send an unequivocal statement clearly indicating that he/she is withdrawing from the contract to the contact email address info@profundum.si.

A communication is considered timely if it is sent within 14 days of receipt of the product, either in writing or by email. The return shipment of the returned goods to the Provider’s registered office must be made within a further 14 days from the date of the notification of withdrawal. The cost of shipping the returned goods shall be borne by the Sender.

The product must be returned undamaged, in the same quantity and in the original packaging and with a copy of the invoice to PROFUNDUM d.o.o., Vrba 18a, 4274 Žirovnca, marked ”Return”.

In the event of withdrawal from the contract, we will refund all payments (the price paid for the product and the postage costs) to the customer within 14 days from the date of receipt of the written withdrawal. In the event that the supplier receives a damaged product or a product in a different condition from that in which it was sent to the customer, the supplier has the right to refuse the product and therefore the refund of the purchase price.

Return of damaged shipments

If the customer has received a physically damaged parcel, or if the parcel is missing contents or shows signs of opening, the customer must initiate a complaint procedure with Post Slovenije. This is done by bringing the parcel to the nearest post office in the same condition as received (without adding or removing anything) and completing the complaint report. Together with Post Slovenije, we will make sure that the complaint is resolved as soon as possible. The address for the return of goods is PROFUNDUM d.o.o., Vrba 18a, 4274 Žirovnica, with the notation – ‘return of ordered goods’.

Registering for an (online) event and cancelling an event registration

Registration for the event is done as described in the purchase procedure. By registering, the customer undertakes to pay the total purchase amount for the event at the price set out on the website for the specific event. Payment for participation in the event is due no later than one day before the event. For individual events, we offer the possibility to pay the amount in instalments by credit card, with the customer being obliged to pay the first instalment after the confirmed order for access to the event.

The client may cancel his/her participation in the event in writing no later than 3 days before the start of the event. In this case, the full amount already paid for the event will be refunded. If the customer cancels the event in writing after this date and before the start of the event, the full amount will also be refunded, but 5% of the event amount will be charged for administrative costs. If the client cancels the event after the event has started, the client will be refunded in proportion to the participation in the event up to the date of notification to the provider, but will be charged 5% of the event amount for administrative costs.

Coupon code

By entering the code when purchasing a product or workshop online via profundum.si, the voucher code gives you a discount on your purchase. Certain codes are time limited. The code is redeemed by the new customer, via e-notifications, SMS notifications or other media. The code can be expressed as a % discount or as a fixed amount. Discount codes cannot be exchanged for cash. Codes are not cumulative,

Intellectual property

The word and/or graphic form of the ”Body Reset” mark is a trademark of the Provider and is subject to the Provider’s intellectual property rights without any temporal or territorial limitation.

All materials on the Website, including text, graphics, images, etc., which are part of the Website, are considered to be the intellectual property of the Provider and as such protected under the Industrial Property Act and/or the Copyright and Related Rights Act. The Provider reserves the right to audio, video and photo documentation of the event. These event materials are the property of the provider and may be used for promotional purposes for an unlimited period of time. By using the Website, the Customer does not acquire any intellectual or other rights in relation to the materials referred to in the above paragraph.

It is forbidden to use the website in a way that infringes the rights of the provider. Upon becoming aware of an infringement of intellectual property rights and/or copyright, the Provider shall take appropriate legal action against the offending party and initiate all procedures in accordance with the law.

Any reproduction, distribution and/or use of any element of the website, including the logo and the name Body Reset itself, is prohibited without the written consent of the provider. The Customer may not delete, cover, prevent the reading of or alter any trademark, copyright notices or other intellectual property rights notices. It is also prohibited to copy, trade, distribute, modify or create derivative works based on material available on the Site without the prior written consent of the Provider.

Limitation of liability

The Provider shall maintain the website and all the offerings on it in such a way that it is generally accessible 24 hours a day, every day of the year. Access to the website may be interrupted due to malfunctions or technical failures of equipment on the part of the Provider or the Internet Service Providers or equipment on the part of the Customer, for which the Provider accepts no liability. The company’s liability for any damage or inconvenience caused to the customer due to technical reasons as a result of the interruption of the operation of or disrupted access to the website is excluded in its entirety.

Sign up for the free newsletter

By subscribing to the newsletter, the person agrees to receive the newsletter in which they are published to their e-mail address:

articles and other audio-video content on health and personal growth;
the current range of products and services offered by the provider;
announcement of various events organised by the provider;
marketing notices.

Unsubscription from the free newsletter is possible:

by clicking the unsubscribe button at the bottom of each newsletter; or
in writing to info@profundum.si.

Sign up for free events

If you wish to attend a free event, you must register for the free event. This is done by filling in the registration form on the website or by e-mail info@profundum.si, where the individual must provide his/her details (name, surname, company, e-mail address and mobile number) or by telephone. By entering these details, the person guarantees that they are true, correct and complete. Cancellation of registration for a free event can be made before the event by calling 040/291-890 or by sending an e-mail to info@profundum.si.

Out-of-court settlement of consumer disputes

In accordance with the legal norms, we do not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may bring under the Act on the Out-of-Court Settlement of Consumer Disputes.

The Provider facilitates online commerce in Slovenia and publishes an electronic link to the Online Consumer Dispute Resolution Platform (ODRP) on its website. The platform is available to consumers at https://ec.europa.eu/consumers/odr/main/index.cfm.

These rules are based on the Law on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

Final provisions

The Provider reserves the right to change these General Terms and Conditions. Each document is marked with the date on which its provisions come into force. The current version of the General Terms and Conditions will always be available at https://profundum.si/splosni-pogoji/. By continuing to use the Website after the General Terms and Conditions have been amended, the Customer agrees to the amended General Terms and Conditions.

Should any provision of these Terms and Conditions (in whole or in part) be found to be unlawful, void or otherwise invalid, such provision shall be deemed deleted (in whole or in part) and the remainder of these Terms and Conditions shall remain in full force and effect.

The Customer warrants that it has full capacity to assume the rights and obligations under these Terms and Conditions and that it does not require the consent or approval of any third party to perform your obligations under these Terms and Conditions.

Updated 24.03.2025.